FAQ's

Question 1: How many uses can I get from the Lashes and Liner?

Answer: With proper care (cleaning lash band with and Qtip and water ONLY & placing the lashes back into the lash box), you can get 35+ uses from the eyelashes. The liner will last up to 40+ days. 

 

Question 2: What are the lashes made from?

Answer: All of our lashes vegan and cruelty-free. They are made from high-quality synthetic fibers which means they:

- Are soft to touch

- Lightweight

- Are long-lasting and flexible

- Keep their curl 

-Vegan & Cruelty-Free

Question 3: Are the liner ingredients safe?

Answer: Yes, all of our products are safe to use and have been tested for safety.  Our magnetic eyeliner contains similar ingredients that you will find in everyday makeup such as eyeliner and mascara. Our magnetic eyeliner contains a small amount of iron oxide which makes the liner magnetic. There are no parabens or heavy metals in our liner. Consult your doctor if you have any preexisting eye conditions before using our liner. For more information and a break down of our ingredient list, visit our FAQ ingredients section. 

Question 4: Can I wear mascara with my lashes?

Answer: Yes, just be sure to apply your mascara and let it completely dry before applying your magnetic lashes. You do not want to get mascara on your lashes, because it will be hard to remove and might damage your lashes.

Question 5: Do you have a return policy?

Answer: Yes, you can find the return policy at the footer of the page under "return policy." https://veuelash.com/policies/refund-policy OR email us at info@veuelash.com 

Question 6: How do I make the lashes stick longer?

Answer: If your lashes are NOT sticking, make sure the magnets are completely clean without any old eyeliner stuck to it. Sometimes when you remove your lashes, pieces of liner will stick to it. You can remove that liner by simply using a Qtip dipped in water or your finger to rub it clean. 

 

Also, be sure you are applying enough eyeliner. You want to match the thickness level that is the same size of the magnets on the lash band. Watch "How To" video on the home page navigation bar for a tutorial on How To Apply Lashes. 

Question 7: Can I track my order?

Answer: Yes, go to the navigation bar at the top of the website, scroll to the bottom where it says "Tracking," and insert your order or tracking number. You can find your tracking and order number in an email that is sent to you right after your purchase. 

 

Question 8: Why is it taking so long to receive my order?

Answer: During this time, we are experiencing some delays in shipping due to COVID-19. All orders placed are shipped out same day and up to 48 hours from your purchase. There are different shipping options at checkout. 

Question 9: Where are you located?

Answer: We are located in Seattle, Washington, USA!